Terms and conditions

Terms And Conditions

Terms And Conditions


Terms And Conditions

The terms of use regulate relations with users. Here, the process of ordering, payment, contract cancellation and complaints are of key importance. In accordance with the rules of the Consumer Protection Act, at the end of the document you will also find the contract withdrawal and complaint forms that you are required by law to publish. In addition, the terms of use govern intellectual property rights, as well as the rules for amending the general terms and conditions. The amendment of the general conditions is also regulated in the law and the procedure cannot tolerate almost any changes.


This section specifies the details of the delivery. Please note that there is no need to specify the specific company you work with or the exact hours you process orders. If you still decide to join, everything written is mandatory for you.

Privacy Policy And Cookies

These general terms and conditions do not contain a personal data protection policy! You can familiarize yourself with Cobra Auto’s Personal Data Processing Policy.

Cobra Auto Terms Of Use  

These GENERAL TERMS and CONDITIONS govern the relationship between IN – EXPORT SERVICE, hereinafter referred to as “Cobra Auto”, on the one hand, and the Users of Internet pages and services located on the Site (hereinafter referred to as Users), on the other hand. IN – EXPORT SERVICE is a company registered under the Commercial Law of the Republic of Bulgaria with EIK 206157786 with headquarters and management address: BULGARIA Varna region, Varna municipality Varna 9000 Vladislav Varnenchik district PERPERIKON STREET No. 4

Please read the published General Terms and Conditions in their entirety before using the information and commercial services offered on the Site (the Services for short). By viewing the Site, each User automatically undertakes to comply with the conditions described below. This document contains information about the activities of “Cobra Auto” and the general conditions for using the services provided by “Cobra Auto”, regulating the relationship between us and each of our users. The confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and “Cobra Auto”. By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and “Cobra Auto” name, address, phone, email.


For the purposes of these general conditions, the following concepts should be understood in the following sense:

Site – cobra-bg.com and all its subpages.

Consumer – is any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.

Terms and Conditions – these Terms and Conditions, which include terms of use, registration and delivery rules, voluntary dispute resolution, contract cancellation and exchange forms and any other legally binding information found on the Site.

Personal data – information about a natural person that reveals his physical, psychological, mental, family, economic, cultural or social identity.

Goods – tangible movable property, with the exception of items sold under forced execution or through other measures by bodies authorized by law, as well as items abandoned or confiscated for the benefit of the state, announced for sale by state authorities.

Service – any material or intellectual activity that is carried out in an independent way, is intended for another person and does not have as its main object the transfer of possession of an object.

Sales contract – a contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.

Service contract – a contract, other than a contract of sale, under which the trader provides or undertakes to provide a service to the consumer and the consumer pays or undertakes to pay the price for it.

Procedure for alternative resolution of consumer disputes – procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an authority for alternative resolution of consumer disputes.

Services Provided

Art. 1. On the Site, Users have the opportunity to enter into contracts for service, purchase and sale and delivery of the goods and services offered by “Cobra Auto”.


Art. 2. (1) Users use the interface of the “Cobra Auto” website to conclude contracts with “Cobra Auto” for the goods and services offered.

(2) The contract for the purchase and sale of goods or for services is considered concluded from the moment of confirmation of the order by “Cobra Auto”

(3)  In case of non-availability of a given product or impossibility of performing a given service, “Cobra Auto” reserves the right to refuse the order.

(4)  After selecting one or more goods or services offered on the “Cobra Auto” website, the User must add the same to his list of goods or services for purchase.

(5)  It is necessary for the User to provide data for carrying out the delivery and to choose a method and moment of payment of the price, after which to confirm the order through the site interface.

(6)  When placing an order, the User receives confirmation by email that his order has been accepted.

Art. 3. (1) “Cobra Auto” has the right to refuse to conclude a contract with an incorrect User.

“Cobra Auto” has the right to treat a User as incorrect in cases where:

1. there is non-compliance by the User with the General Terms and Conditions;

2. an incorrect, arrogant or rude attitude towards the representatives of “Cobra Auto” has been established;

3. systematic abuses by the User against “Cobra Auto” have been established.


Art. 4.  (1) The prices of the goods or services offered are those indicated on the “Cobra Auto” website at the time of placing an order, except in cases of obvious error.

(2) The prices of the goods and services include VAT, in the cases in which its charging is provided.

Art. 5. “Cobra Auto” reserves the right to change the prices of the goods and services offered on the site at any time and without notice, and such changes will not affect orders already made.

Art. 6. (1) “Cobra Auto” can provide discounts for the goods and services offered on the site, according to the Bulgarian legislation and rules defined by “Cobra Auto”. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).

(2) Different types of discounts cannot be combined when ordering and purchasing the same product/service.


Art. 7. When the User returns a product or service with the right to a refund of the amount paid for any reason, the price subject to a refund is reduced by the value of the discount received applied to the product or service, and only the amount actually paid is subject to a refund . Art. 8. The user can pay the price of the ordered goods/services by using one of the options listed on the website. Payment by cash on delivery is possible on the Site.

Price Formation 

The prices in the e-shop are final, including VAT. The shipping fee is not included in the product price.


Upon confirmation of your order, you will receive a proforma invoice for the value of the order by e-mail. The original invoice as well as the Acceptance and Handover Protocol will be sent upon delivery.

Charging of VAT

All product prices include VAT. Sale of goods without payment of VAT on the price is not carried out. Art. 9.    If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered items together with the cost of delivery to the courier upon receipt of the goods. Art. 10. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party. Art. 11. “Cobra Auto” is not responsible if a payment method involving a third-party payment service provider is unavailable or otherwise malfunctions for reasons beyond Cobra Auto’s fault. “.

Waiver And Substitution

Art. 12. The User has the right to withdraw from the contract without giving a reason, without paying compensation or a penalty within 14 days from the date of acceptance of the goods by the User or a third party, and in the case of a service contract – from the conclusion of the service contract. Art. 13. In order to exercise his right under this clause, the User must unequivocally notify “Cobra Auto” of his decision to withdraw from the contract, individualizing the goods/services he wishes to return, by providing all the details of the completed order and delivery , including but not limited to: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery and date of delivery. Art. 14. The User is obliged to return the goods at his own expense, necessarily together with the receipt and the invoice, if any, by handing them over to “Cobra Auto” or to a person authorized by the latter, within 14 days from the date on which the User exercised his right to withdraw from the contract by calling. Art. 15. When returning, the goods must be in their original packaging, without signs of use or damage to the commercial appearance. Art. 16. Cobra Auto has the right to delay refunds until the goods are received back or until proof is provided that the goods have been sent back, whichever occurs first. Art. 17. In the event that the User does not fulfill his obligation to return the goods, without notifying “Cobra Auto” of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement to exercise the withdrawal from the contract. Art. 18. When “Cobra Auto” has incurred expenses in connection with the execution of the contract and the User withdraws from the contract, “Cobra Auto” has the right to retain the corresponding amount for the incurred expenses or to demand their payment. Art. 19. The user has no right to withdraw from the contract if the subject of the contract is: 1.   for the provision of services where the service is fully provided and its performance has begun with the express prior consent of the user and confirmation by him that he knows that he will lose his right of withdrawal after the contract has been fully performed by the trader; 2.   for the delivery of goods made to the order of the user or according to his individual requirements; Art. 22. “Cobra Auto” reimburses the User the price he paid for the returned goods.

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